Returns & Refunds

We want you to be happy with your Home Made Stickers order. Because many of our products are personalised and made specifically for each customer, different conditions may apply to personalised items.

Personalised Products

Personalised and custom-made products generally cannot be returned for change of mind once they have been produced.

Please carefully check all names, spelling, colours, sizes and personalisation details before submitting your order.

Incorrect Personalisation Supplied by the Customer

Products are created using the personalisation information submitted with your order.

If an item has been produced correctly according to the details you provided, we may not be able to provide a replacement or refund for spelling mistakes, incorrect names or other customer-entered errors.

If you notice a mistake immediately after ordering, contact us as soon as possible. If production hasn't started, we may be able to update your order.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible.

Include:

• Your order number

• A description of the problem

• Clear photographs showing the item and issue

We'll review your request and advise you of the appropriate next steps.

Refunds

Where a refund is approved, it will generally be processed back to the original payment method.

The time required for the funds to appear in your account may depend on your bank or payment provider.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy where applicable consumer guarantees are not met.

Need Help With an Order?

Contact us through our website with your order number and details of the issue, and we'll be happy to assist.